These guidelines help create a safe, respectful community for everyone using the Okly platform.
Last updated: 17 February 2026
These Okly Platform Guidelines apply to everyone using the Okly platform and are incorporated into the Okly Terms of Service and Okly Driver Terms of Service (including any Supplemental Terms).
These guidelines help create a safe, respectful community for everyone using the Okly platform. Okly is a technology platform that connects riders seeking transportation with independent drivers who set their own hourly rates. The contractual relationship for the provision of transportation services is between the rider and the driver directly.
Okly operates across Australia. Rideshare regulation varies by state and territory. All users must comply with the laws applicable in their jurisdiction. These guidelines apply nationally and supplement (but do not override) any applicable Commonwealth, state, or territory law.
Both riders and drivers can rate and review each other after each trip. Ratings promote trust, accountability, and transparency across the Okly community.
Okly reserves the right to remove reviews that violate these guidelines. Users who maintain a rating below the minimum threshold may have their access suspended, with notice and an opportunity to improve before any action is taken.
In an emergency, call 000 first. This includes accidents, medical emergencies, or criminal activity. Then report the incident to Okly through the Help Center as soon as it is safe to do so.
Okly offers a range of in-app safety features designed to support users during trips. Available features may vary and are subject to change. We encourage all users to familiarise themselves with the safety tools available in the app.
Drivers may use dashcams or other recording devices that capture video and/or audio during trips. These recordings can serve as important evidence for Okly, law enforcement, or insurance providers if an incident occurs. Some Australian states and territories require specific security camera systems for certain vehicle types — drivers must comply with all applicable requirements.
Sharing or streaming another person's image, audio, or video recording on social media or in other digital or physical public locations without consent is a violation of these Platform Guidelines. Such actions may result in immediate account suspension and investigation by our safety team. Do not use recordings to harass, threaten, intimidate, or unlawfully disclose personal information.
Your responsibility: It is the driver's sole responsibility to obtain and maintain all licences, accreditations, registrations, inspections, insurance policies, and approvals required by law. Okly checks documents submitted by drivers during onboarding and verifies accreditation status through available accreditation systems. However, Okly cannot guarantee the ongoing authenticity, validity, or currency of any licence, accreditation, or registration. Drivers remain solely responsible for ensuring all required licences, accreditations, and registrations are current and valid at all times. Operating without required licences, accreditations, or registrations is a breach of these guidelines and may constitute a criminal offence.
Rideshare is regulated in every Australian state and territory. The specific requirements differ by jurisdiction. Drivers must comply with the requirements of their relevant regulator:
Do not use the platform to transport unlawful or hazardous items, including:
You must maintain, at your own cost, the following insurance coverage at all times while offering services through the platform:
Important: Okly maintains business insurance for its own operations as a Booking Service Provider. However, Okly's insurance does not cover drivers, their vehicles, or riders in respect of individual trips. Okly does not provide insurance for any party in relation to individual trips. Riders should consider their own personal insurance needs (e.g., travel or personal accident insurance).
Riders may travel with a recognised assistance animal (such as a guide dog) in accordance with applicable federal and state/territory law.
You must not refuse service because a rider has a recognised assistance animal. Refusing to carry an assistance animal is unlawful under the Disability Discrimination Act 1992 (Cth) and applicable state/territory legislation, and will result in removal from the platform. This obligation applies regardless of personal preferences, allergies, or religious beliefs (subject to any reasonable adjustment processes available at law).
Okly is committed to improving the accessibility of its platform and services for users with disabilities.
Okly is a technology platform that connects riders with independent drivers. We provide the booking technology, payment processing, and communication tools. Okly does not itself provide transportation services. Drivers are independent contractors, not employees, agents, partners, or joint venturers of Okly.
Fares are calculated based on the driver's hourly rate (set independently by each driver within minimum and maximum limits displayed in the app) and the estimated trip duration. Okly may provide suggested rates but drivers are not required to accept them. An estimated fare is shown before booking and is fixed once the driver accepts the Trip, regardless of traffic or delays. The fare also includes:
All payments are processed through the platform via Okly's authorised, PCI-DSS compliant third-party payment processor. Okly does not store full credit card details. Riders must maintain a valid payment method linked to their account. Payments to drivers are remitted on a regular cycle (weekly or as otherwise notified) to the driver's nominated Australian bank account, less the Service Fee and any applicable deductions.
Riders may cancel a booking within the grace period displayed in the app at the time of booking without incurring a cancellation fee. Cancellations made after the grace period, after the driver has arrived at the pickup location, or where the rider fails to appear within a reasonable time (no-show), may attract a cancellation fee. Grace periods and cancellation fees are subject to change and will be clearly disclosed in the app. These fees compensate the driver for time and fuel. Repeated cancellations by drivers after acceptance may result in temporary suspension.
As an independent contractor, you are solely responsible for all tax obligations arising from your use of the platform, including income tax and GST. Rideshare services are subject to GST — you must be registered for GST regardless of your turnover. Okly provides trip and earnings records to assist with your tax reporting obligations. Okly also reports transaction data to the Australian Taxation Office as required under the Sharing Economy Reporting Regime. Drivers should maintain their own independent records for tax purposes, as recommended by the ATO.
Okly collects, uses, stores, and discloses personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This section provides a summary — our full Privacy Policy is available on our website and within the app.
We use your information to operate and improve the platform, facilitate bookings and payments, verify identity and credentials, enable ratings and reviews, investigate complaints and safety incidents, comply with legal obligations (including reporting to regulators and tax authorities), communicate with you about your account and trips, and detect and prevent fraud.
Okly implements reasonable technical and organisational measures to protect personal information, including encryption and access controls. We retain data for as long as reasonably necessary to fulfil its purposes and comply with legal obligations. When no longer needed, it is securely destroyed or de-identified.
Under the Privacy Act and APPs, you have the right to:
Some of our service providers are located outside Australia. Where data is transferred overseas, we take reasonable steps to ensure it's handled consistently with the APPs, as required by APP 8.
Where personal information is used for substantial automated decisions that significantly affect you (e.g., account suspension based on algorithmic rating thresholds), Okly will disclose this. You may request that Okly review such decisions, and Okly will consider such requests in accordance with its internal review processes.
Cooperate with reasonable investigations by providing relevant information (for example, explanations, screenshots, photos, or recordings you lawfully control), subject to legal rights and privacy obligations.
Cooperate with Okly's reasonable requests for information during investigations, subject to your legal rights.
Okly may warn, restrict, suspend, deactivate, or terminate accounts for serious or repeated breaches of these Platform Guidelines.
Okly will act reasonably and proportionately and may provide reasons where practicable, except where doing so would compromise safety, security, or an investigation.
You may request a review via the Okly Help Center. Appeals will be reviewed and a determination communicated within a reasonable timeframe.
Okly reserves the right to review, edit, or remove any user-submitted content (including reviews) that violates these guidelines. Users may report content through the in-app reporting feature. Okly complies with the Online Safety Act 2021 (Cth) and will cooperate with the eSafety Commissioner regarding complaints about cyberbullying, image-based abuse, or other harmful online content.
If you have a complaint or dispute, please try to resolve it through Okly support first. We will acknowledge complaints promptly and endeavour to resolve them within a reasonable timeframe.
Your statutory rights are preserved. Nothing in these guidelines limits your right to lodge a complaint with your state or territory transport regulator, the ACCC, Consumer Affairs in your state, the OAIC, your state tribunal (e.g., VCAT, NCAT), or any court of competent jurisdiction. You are always free to pursue any remedy available to you under Australian law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL), set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth). Nothing in these guidelines excludes, restricts, or modifies any right or remedy you have under the ACL that cannot be excluded, restricted, or modified by law.
Under the ACL, you are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have services remedied if they fail to meet consumer guarantees and the failure does not amount to a major failure.
Okly has endeavoured to ensure these guidelines do not contain unfair contract terms as defined in Part 2-3 of the ACL. If any term is found to be unfair by a court, that term is void and the remainder continues to apply.
To the maximum extent permitted by law, and subject to Section 12 (Australian Consumer Law):
You agree to indemnify and hold harmless Okly Pty Ltd, its directors, officers, employees, and agents from any claims, losses, or expenses (including reasonable legal fees) arising from:
Your liability under this clause will be reduced proportionately to the extent that Okly caused or contributed to the relevant loss. This obligation survives termination. This indemnity applies to the maximum extent permitted by law.
The Okly platform — including its design, software, source code, graphics, logos, trademarks, and trade names — is owned by or licensed to Okly Pty Ltd. You receive a limited, non-exclusive, non-transferable, revocable licence to use the platform in accordance with these guidelines.
You must not, without Okly's prior written consent, copy, modify, reverse-engineer, decompile, or disassemble any part of the platform, use Okly's branding, or create derivative works.
By submitting content through the platform (including reviews), you grant Okly a non-exclusive, worldwide, royalty-free, perpetual licence to use that content for operating and improving the platform.
You may close your account at any time through the app or by contacting support. Outstanding payment obligations and liability for prior conduct survive termination.
Okly may suspend or terminate your account if you breach these guidelines, pose a safety risk, fail to maintain required credentials (drivers), receive multiple substantiated complaints, or where required by law.
We may update these Platform Guidelines from time to time. For material changes that affect your rights or obligations, we will provide at least 30 days' notice via the app or email, except where a shorter notice period is necessary due to safety concerns, legal requirements, or regulatory changes. Continued use after the effective date means you accept the updated terms. If you do not agree, stop using the platform and close your account before the change takes effect.
These guidelines are governed by the laws of the Commonwealth of Australia and the State of Victoria. You submit to the non-exclusive jurisdiction of the courts of Victoria and any courts that may hear appeals. Nothing limits the right of either party to seek urgent relief in any court of competent jurisdiction.
If any provision is found invalid or unenforceable by a court of competent jurisdiction, it will be severed or read down to the minimum extent necessary. The remaining provisions continue in full force.
These Platform Guidelines, together with the Privacy Policy, Terms of Service, Driver Terms of Service, and any other policies expressly referenced, constitute the entire agreement between you and Okly regarding your use of the platform.
If you have questions about these Platform Guidelines or need to report an incident, visit the Okly Help Center.
For privacy complaints, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
For transport safety or regulatory concerns, contact your state or territory transport regulator.